Help & Support
NETWORK STATUS: All networks are currently working normally.
Need some help? American Creative is here to assist you. Whether it’s revising some content on your website, setting up your email account or updating your on-hold program, below are the links and instructions your need to get it done! If you have any questions, or can’t find what you need, please don’t hesitate to email us here!
Web Hosting and Changes
Website Changes and Updates:
To make changes to your website, please click below to open a Support Ticket.
Website Hosting Control Panel:
https://www.websitesettings.com
Phone Support:
Available Monday-Friday 9AM-6PM (ET)
(954) 989-0115
Email Hosting & Setup
Webmail Login Link:
https://webmail.emailsrvr.com
Email Client Setup Instructions (Desktop and Mobile):
Setup instructions for Outlook, iPhone, Android, Mac Mail, etc.
https://help.emailsrvr.com
Standard Email: Admin Control Panel:
https://www.websitesettings.com
Advanced Email: Admin Control Panel:
https://www.mycpsrvr.com
Ports:
| Server Type | Server Name | Port |
| POP3 with SSL | secure.emailsrvr.com | 995 |
| IMAP with SSL | secure.emailsrvr.com | 993 |
| SMTP with SSL | secure.emailsrvr.com | 465 |
Email Support
Click the link below to open a ticket and our support team will get back to you shortly.
Email Support System
On-Hold Programs
Instructions to load an update or new audio on your Digital On-Hold Player
Visit www.americancreative.com/playersetup
Choose a Voice Talent or Music for your On-Hold Program
Visit www.americancreative.com/voices-and-music/
Domain Names
To access your domain name registrar account, please visit https://www.myportalexpress.com. If you require login info for your domain name, please open a support ticket here.
Why ADA Compliance for Websites
Find out why you should add an ADA Compliance Widget to your website. Read our FAQ’s page and ask a sales representative for additional details.
Support Ticket
Phone Support
M-F 9AM – 6PM ET
(954) 989-0115
(888) 226-7608