Shipping & Returns Policy

Shipping & Returns Policy

Order Processing

All orders are processed within 1-3 business days. Processing times may vary depending on the specific product or service ordered. Orders are not processed or delivered on weekends or holidays. If we experience a high volume of orders, processing may be delayed; we will notify you of any significant delays.

Shipping Policy

For physical products, we offer shipping to addresses within the United States, Canada, and the Caribbean. Shipping charges and delivery times vary based on location and will be calculated and displayed at checkout. Please note that delivery times are estimates and cannot be guaranteed.​

Service Delivery

For our digital services—including website design, internet marketing, and on-hold messaging— delivery timelines will be discussed and agreed upon at the initiation of the project. Timelines may vary depending on the project’s scope and complexity. We are committed to keeping you informed throughout the process to ensure timely delivery.

Refund Policy

We strive to provide high-quality products and services that meet your expectations. If you are not satisfied with your purchase, please contact us at [email protected] within 14 days of receiving your order to request a refund. Refund eligibility may vary depending on the nature of the product or service:​

  • Physical Products: Items must be returned unused and in their original packaging.​

  • Digital Services: Refunds will be considered or prorated on a case-by-case basis, depending on the project’s progress and deliverables provided.​

Return Policy

To initiate a return for physical products, please contact us at [email protected] with your order number and reason for the return. We will provide you with instructions on how to return the item. Customers are responsible for return shipping costs unless the return is due to a defect or error on our part.​

Cancellation Policy

Orders for physical products can be canceled within 72 hours of placement, provided they have not yet been shipped. To cancel an order, please contact us immediately at [email protected].​

For digital services, cancellation terms will be outlined in the service agreement.  Generally, services can be canceled before work has commenced. If work has already begun, cancellation may incur charges based on the work completed up to the point of cancellation.  Unless otherwise agreed upon, our hosting services are offered on an annual term, and our marketing services are offered on a monthly commitment with the option to cancel at any time.​

Customer Support

For any questions or concerns regarding your order or our services, please contact us:​

  • Email: [email protected]

  • Phone: (888) 226-7608​

  • Address: 5100 NW 33rd Ave, Suite 249, Fort Lauderdale, FL 33309​